Privacy Policy
This policy describes the personal information AISAN UNION TRADING (AISAN UNION TRADING INC) collects, why we collect it, how we share it and the choices you have. It applies to this store and to AISAN UNION TRADING customer support.
Information we collect
- Order information: name, email address, phone number, shipping and billing address, order contents and order history.
- Account information: email address, password hash and saved addresses if you create an account.
- Payment information: processed by our payment providers. We receive a token, the card brand, the last four digits and the result of the transaction; we never receive your full card number.
- Technical information: IP address, device and browser type, pages viewed, and cookies or similar identifiers.
- Support information: the content of messages you send us, including photographs attached to warranty or return requests.
How we use it
- To process, fulfil, ship and support your orders, and to handle returns, warranty claims and refunds.
- To communicate about your order and to respond to questions.
- To prevent fraud, abuse and unauthorised transactions, and to keep the store secure.
- To improve our catalogue, pricing, site performance and customer service.
- To send marketing email if you subscribe. You can unsubscribe at any time from the link in every email.
How we share information
- With payment processors, shipping carriers and fulfilment partners that need the data to complete your order.
- With service providers for web hosting, email delivery, analytics and fraud prevention, under contracts that limit their use of the data.
- With authorities where required by law, or to protect the rights, property or safety of our customers or staff.
- We do not sell or rent personal information.
Cookies
We use strictly necessary cookies to run the cart, checkout and session, and optional analytics cookies to understand how the store is used. You can block or delete cookies in your browser; blocking necessary cookies will prevent checkout from working.
Retention and security
Order records are kept as long as needed for tax, accounting and warranty purposes. We protect personal information with encryption in transit, access controls and least-privilege access for staff.
Your choices and rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to obtain a copy in a portable format, and to opt out of marketing.
California residents: we do not sell personal information, and we will not discriminate against you for exercising your privacy rights.
To make a request, email orders@aisan.shop. We may need to verify your identity before acting on a request.
Children
This store is not directed to children under 13, and we do not knowingly collect their personal information.
Changes
We may update this policy to reflect changes in our practices or the law. The version published here applies from the date shown at the top of the page.
Contact
AISAN UNION TRADING INC
10555 Turtlewood Ct Unit 1603
Houston, TX 77072
Email: orders@aisan.shop
